PRIVACY POLICY

1. Introduction & Overview

Welcome to HEAVENAA ("we," "our," or "us"). Operating under Heaven's Wear, we are committed to protecting your privacy and ensuring the confidentiality of your personal information when you visit our website, purchase luxury apparel or fragrances, or interact with our digital services.

This Privacy Policy outlines how we collect, process, disclose, and safeguard your data in compliance with the applicable Information Technology laws of India and global data privacy standards.

2. Information We Collect

We collect personal information necessary to provide our luxury e-commerce services, process orders, and enhance your user experience:

• Identity & Contact Information: Full name, email address, phone number, shipping address, and billing address.
• Order & Transaction Data: Details of products purchased, volumes selected, size specifications, order IDs, delivery preferences, and transaction records.
• Payment Information: Online payments are processed through secure, PCI-DSS compliant payment gateways (such as Razorpay). We do not store full credit card numbers or banking passwords on our servers.
• Technical & Usage Data: IP address, browser type, operating system, device details, and browsing patterns collected via cookies.

3. How We Use Your Information

We utilize your personal data for legitimate business purposes including:

• Fulfilling and dispatching orders to your specified delivery address.
• Communicating order status updates, tracking numbers, and receipt invoices.
• Providing customer concierge support via email, phone, or messaging.
• Processing returns, exchanges, and refunds as per our official policy.
• Preventing fraudulent activities and securing our platform.

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data. We share information only with trusted third-party service providers required for business operations:

• Payment Gateways (Razorpay): To securely authorize and complete payment transactions.
• Logistics & Courier Partners: To transport and deliver your purchases across India.
• Regulatory & Legal Authorities: When required by Indian law, court order, or governmental enforcement requests.

5. Payment Security & Encryption

All data transmissions on HEAVENAA are encrypted using standard 256-bit SSL (Secure Sockets Layer) encryption technology. Online payments are conducted via Razorpay's end-to-end encrypted infrastructure adhering to PCI-DSS Level 1 compliance.

6. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Jabalpur, Madhya Pradesh, India.